Refund policy

Terms and Conditions for Refunds and Returns

Thank you for shopping at Off The Backboard. We are committed to providing quality products and excellent customer service. Please read our Terms and Conditions for refunds and returns carefully.

Refunds and Returns Policy

1. No Returns Accepted

  • Due to the custom nature of our products, we do not accept returns or exchanges unless the item is damaged or defective.

2. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 30 days of receiving your order.
  • To report a damaged or defective item, please email us at support@otb-shop.com with the following information:
    • Your order number
    • A description of the issue
    • Photos of the damaged or defective item and the packaging

3. Refunds and Replacements

  • Upon verification of the damaged or defective item, we will offer you the option of a replacement or a full refund.
  • Refunds will be issued to the original payment method within 7-10 business days.
  • Replacements will be processed and shipped within 7-10 business days after the return is approved.

4. Return Shipping Costs

  • For damaged or defective items, we will cover the return shipping costs if a return is required.
  • Instructions for the return process will be provided once the issue is verified.

5. Contact Information

  • For any questions or concerns regarding refunds and returns, please contact our customer service team at offthebackboardshop@gmail.com

General Terms

1. Order Accuracy

  • Please ensure all information provided at the time of order is accurate. We are not responsible for incorrect shipping addresses or other errors made during the ordering process.

2. Product Descriptions

  • We strive to provide accurate descriptions and images of our products. However, slight variations in color and design may occur.

3. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Please review this page periodically for any changes.

4. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of, The United States and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

By placing an order with Off The Backboard, you agree to these Terms and Conditions.

Thank you for your understanding and support.