Shipping policy

Shipping Policy

Thank you for shopping at Off The Backboard. Below are the details of our shipping policy:

Processing Time

  • All orders are processed within 2-7 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates will be provided at checkout based on your location and the shipping method chosen.

Order Tracking

  • Once your order is shipped, you will receive a shipment confirmation email containing tracking information.
  • The tracking number will be active within [2 days].

Customs, Duties, and Taxes

  • Off The Backboard is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Items

  • Off The Backboard is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

International Shipping

  • We currently ship to most major countries. Please note that customs policies and import duties vary widely from country to country. It is your responsibility to check with your local customs office for more information.

Order Cancellation

  • You may cancel your order within 24 hours of placing it. Once the cancellation period has passed, the order is subject to our standard return policy.

Address Changes

  • It is the responsibility of the customer to ensure the shipping address provided is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Information

  • If you have any questions about our Shipping Policy, please contact us at offthebackboardshop@gmail.com

Changes to Shipping Policy

  • We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to the website.

By placing an order with Off The Backboard, you agree to our Shipping Policy.